Service Terms of Use


Description of Service 

The Service consists of the provision of the user of electronic, computer and communication so that the customer may make recordings by telephone and certified by a third party through SOCIAL MEMORY with thoroughness and custody / storage.

SOCIAL MEMORY only provides the technical means for recording telephone conversations digitally certify, tag, rate and store. 

The call Certified by SOCIAL MEMORY comes standard with a certified copy of the document, control mechanisms and content integrity shipping receipt. 


Service Features 

The outcome of the talks to be certified to be guarded by SOCIAL MEMORY will be collected by applying “LEGAL RECORDER” directly, without possible intervention, interruption or manipulation of any of the parties to the conversation and express service request by the CLIENT, the result being several files: 


  1. Audible Version. Mp3 used for listening and download from the web app and the usual format for your players. (It contains a full copy of the conversation)
  2. PDF, with certified call summary.


SOCIAL MEMORY is committed to keeping the correct software to view and listen to the formats referenced during the term of the contract or migrate data to new formats for this purpose. 


High in the service 

Option 1:

Settling the implementation of mobility SOCIAL MEMORY of the Apple Store and Android Market

Both applications have the same behavior for both high to the subsequent use of the application. 

1. To register as easy as install the application on the device. 

2. Fill in the registration form for service 

    • Phone
    • Email
    • Password

3. Accept the terms of service and privacy policy explicitly accepting, Hiring Policy and Terms of use are also available in the application downloaded and installed on the mobile terminal. 


Option 2:

The Web option, Go to the website of SOCIAL MEMORY and/or 

1.  Click on the link “Register” or enter the following link 

2.  Fill in the required fields, 

    • Phone
    • Email
    • Password

3.  Accept the terms of service and privacy policy explicitly accepting. Hiring Policy and Terms of use are also available in the application downloaded and installed on the mobile terminal.


Mode Of service Hired 

There are different models to enjoy the service SOCIAL MEMORY

All of them are available on the following link 

For the payment of any of the options will be used secure payment gateway enabled on the site.

For any queries please write an email to 


Longevity custody / s recordings 

The period of storage and custody of both the recording and the certificate is 5 (five) years from the date of recording of the call. 


Maximum duration of the / s and therefore calls recordings 

The maximum duration per call is 90 minutes. 

The limit is set 90 minutes for security reasons. 


Supplements and Service Enhancements 

The time custody of the documents may be increased express notice document or documents that require the new term. 

The price to charge will be posted on the following link 


Request On Request Made 

Once the data transmission between the CLIENT and the other party ends, regardless of their content and reason for closure, SOCIAL MEMORY conversation and generates processed documents and evidence of service. Once processed the conversation, the CLIENT may request a copy and receipt to SOCIAL MEMORY for both recording and the Certificate of the same. 


Billing and Payment 

The payment for customers will be as agreed with the client and will depend on the direct use of the service, with all this information in the following link 

Rates include applicable taxes to be paid in force on the day of billing. 

Use of Services 

You must not use our Services improperly. For example, you should not interfere with the Services or attempt to access them using a method other than the interface and the instructions provided by SOCIAL MEMORY. You can only use the Services to the extent permitted by law, including laws and regulations controlling the export and re-export, as well as those relating to the Protection of Personal Data in force. We may suspend or terminate our Services if you do not meet our policies or conditions, or if we believe that your conduct may be malicious. 


The use of our services do not become the owner of any intellectual property rights or the content thereof are accessing. You can only use the content of our Services if you authorize the holder or if permitted by law. These conditions do not give you the right to use any marks or logos used in our Services. Do not remove, hide or alter the legal notices to be displayed in our Services. 


In relation to the use of the Services, we may send you service announcements, administrative message and other information. You may want to disable some of these communications. 


Your account SOCIAL MEMORY 

Account is required SOCIAL MEMORY to use the Services. 

If you detect unauthorized use of your account or password, informs 


Protection of privacy and copyright 

The privacy policies of SOCIAL MEMORY explain the treatment of personal data and protection of privacy while using our services. If you are using our services, you agree that SOCIAL MEMORY use such data in accordance with their privacy policies. 

We respond to notices of alleged infringement of copyright and canceled the accounts of repeat infringers users according to the process established in Spanish law Intellectual property protection. 

We also offer information to provide rights holders online management of their copyrights. 


Your Content in our Services 

All our services allow you to store and download content. If you do, you will remain the owner of the intellectual property rights you have about that content. In short, the recording files are yours. 

You and only you have access to the recordings you’ve made, so that any misuse or dissemination of the contents within will direct responsibility of the customer. Any content in the system is encrypted in the database available to the client.  

About our Services Software 

If a service requires or includes software that can be downloaded, the software will automatically update on your device whenever there is new available versions or functions. Some services may allow you to define automatic update settings. 


SOCIAL MEMORY grants you a personal license worldwide, royalty-free, transferable, nonexclusive license to use the software provided to you as part of the Services. The sole purpose of this license is to allow you to use the Services offered SOCIAL MEMORY and benefit from them, as stipulated in these conditions. You may not copy, modify, distribute, sell or transfer any part of our Services and the software included or you can apply reverse engineer or attempt to extract the source code of such software, except if the law prohibits such restrictions or have consent SOCIAL MEMORY ’writing. 


How to modify and cancel our Services 

SOCIAL MEMORY changes and improves its services constantly. Therefore, we may add or eliminate certain functions or features. 

You may stop using the Services at any time, although we would hate it so. Similarly, SOCIAL MEMORY may stop providing the Services or adding or creating new restrictions at any time. 

We believe that you own your data and it is important to preserve your access to them. If we discontinue a Service, in cases where it is reasonable, we will inform you well in advance and allow you to extract the information from the Service. 

To apply for the definitive cancellation of the service to send us an email to; with the following data: number of telephone, e-mail and optionally the reason for withdrawal. In case you have any conversation guarded express waiver request access to these conversations through the services provided by SOCIAL MEMORY


Warranties and Disclaimers 

Neither SOCIAL MEMORY or its partners or distributors offer specific guarantees on services other than those expressly set out in these conditions or additional conditions. For example, SOCIAL MEMORY makes no warranty regarding the content of the Services, their specific functions, reliability, availability and their ability to meet your needs. The Services are provided “as is”. 

Some jurisdictions provide certain guarantees, such as specific warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent that the law allows, SOCIAL MEMORY excludes all warranties. 

Liability for our Services 

Where permitted by law, neither SOCIAL MEMORY nor its suppliers or resellers liable for loss of profits, revenue, data, financial loss or for any indirect, special, consequential, exemplary or punitive damages. 

To the extent permitted by law, the total liability of SOCIAL MEMORY as well as that of their partners, suppliers and distributors, for any claim made under these conditions, including any implied warranty is limited to the amount you have paid for using the Service in the last 12 months (or, if SOCIAL MEMORY so decides, to the resumption of the Services). 

In no event shall SOCIAL MEMORY nor its suppliers and distributors be liable for any loss or damage which are not reasonably foreseeable. 

SOCIAL MEMORY recognizes that you may have legal rights as a consumer in some countries. If you use the Services for personal, none of the provisions in these conditions or any additional conditions limit the consumer’s statutory rights to which can not be waived by contract. 


Using our Services by companies 

If you are using the Services on behalf of a company, the company agrees to these conditions. They hold harmless SOCIAL MEMORY and its affiliates, officers, agents and employees from all claims, demands or legal actions that may result from use of the Services or breach of these conditions or in connection therewith; including any liability or expense arising from all claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees. 


About these conditions 

SOCIAL MEMORY can modify these conditions or additional conditions apply to a Service, for example, reflect changes in legislation or in the Services. We recommend that you check the terms periodically. 

SOCIAL MEMORY publish notices regarding changes to these conditions on this page. It will publish notices related to the modifications made in the additional conditions applicable Service. The changes do not apply retroactively and shall enter into force no later than 14 days from the date of publication. However, the changes affecting new functions of a service or the changes made for legal take effect immediately. If you do not accept the amended terms of a service, you must stop using the Service. 

In case of conflict between these conditions and additional conditions, these conditions shall prevail over the additional conditions. 

These conditions govern the relationship between SOCIAL MEMORY and you, and do not create any right which may be a third party beneficiary. 

If you do not meet these conditions and SOCIAL MEMORY take no action on it immediately, it will be understood that SOCIAL MEMORY waiver of rights that may be available (for example, take action in the future). 

In the event that a particular condition is not mandatory, the remaining terms shall not be affected. 

The Parties agree that any dispute, disagreement, issue or claim resulting from the implementation or interpretation of this Agreement, submit to the jurisdiction of the courts of the city of Las Palmas de Gran Canaria. 

For more information on how to contact SOCIAL MEMORY access